Pine Belt Chrysler Jeep Dodge Ram
Frank was wonderful work with, very patient and kept us up to speed all along the way to getting the vehicle we wanted
Had an oil change, tire rotation and cabin filter replacement, was in and out in just over an hour. Service advisor Adam clearly communicated the work and estimate. Always a good experience with Pine Belt service.
Service advisor was annoyed that I asked for estimates before approving additional exploratory labor.
Excellent aalesman Adam, and managers were all very helpful and informative.
Great service center an even better Staff!!!
Person answering the phone did not advise a part had to be ordered, but scheduled appointment and car loaner anyway. Arrived early and the service advisor (was helpful and positive) asked if I had ordered the part. Something missed by someone. SA ordered the part and will advise/schedule appointment. Soloist communication on the front end but good follow-thru by SA.
Bad experience buying a used jeep wrangler no communication took over a month to get a appointment with service department. I was able to tell fast they were not gonna fix it now stuck with a blown head gasket and 1000s$$ to fix they did nothing to make it right.
Crisjan and the team were awesome. Very happy with my experience at Pine Belt
Oil change and a full dealer inspection in under an hour.
Eric was great to deal with. Made things nice and easy
Austin was great!!! No BS or beating around the bush. Found newest I wanted and took care of everything. I was in and of there in an hour !!!!
Jessica was great. I have a lifetime guarantee on my 2014 dodge grand caravan. I've had a 1985, 1992, 1998, 2005, 2014, dodge caravans, and now a 2018, Pacifica. That said, I will not spend extra money on extended warranties since you have to jump through hoops to see if you will be covered. I spent quite a bit of money over a period of 5 or 6 years for life time coverage, and used a hundred dollar deductible twice, once for a replacement radio that eventually went bad for a second time and a 100 dollar deductible for a hood latch. Keep in mind what I spent for ... Read More Full review text opened.Google - Oct 28, 2026
Jessica was great. I have a lifetime guarantee on my 2014 dodge grand caravan. I've had a 1985, 1992, 1998, 2005, 2014, dodge caravans, and now a 2018, Pacifica. That said, I will not spend extra money on extended warranties since you have to jump through hoops to see if you will be covered. I spent quite a bit of money over a period of 5 or 6 years for life time coverage, and used a hundred dollar deductible twice, once for a replacement radio that eventually went bad for a second time and a 100 dollar deductible for a hood latch. Keep in mind what I spent for the lifetime warranty. Than, of course you need approval and anything over 1000 dollars, you pay. I don't believe there was honesty when I bought it. Maybe its time to move away from dodge chrysler. This is nothing against Jessica, just the lifetime warranty itself.
I bought a 2017 jeep wrangler from them and after 4 months and only 1600 miles head gasket went . They made me wait a month to take it in then tried saying head gasket was ok even though I had 2 test done .both came back pos. No one calls you back BAD experience. Now stuck with a vehicle that cant be driven and aBIG BILL that they wouldn't do anything with for me. Never treated like this before SAD.
Went in for a recall. Nothing was resolved have to call Chrysler now it’s a back and forth
Everything went very smooth. The service department is excellent at Pine Belt.
Brought Ram 1500 to Ram dealer to diagnose a high pitch squeak noise coming from front end. Told me that they heard the noise on road but could replicate it on the lift to find where it was coming from and to come pick up the truck. Recommend to change stuff not related to issue, such as a light bulb for $125 that cost probably $20. They charged me the diagnostic fee of $225 with a generous 10% discount, which after taxes and fees was still be $225! Communications were thru texts and they would not respond to my questions when I texted back. Wasted my ... Read More Full review text opened.Google - Oct 20, 2026
Brought Ram 1500 to Ram dealer to diagnose a high pitch squeak noise coming from front end. Told me that they heard the noise on road but could replicate it on the lift to find where it was coming from and to come pick up the truck. Recommend to change stuff not related to issue, such as a light bulb for $125 that cost probably $20. They charged me the diagnostic fee of $225 with a generous 10% discount, which after taxes and fees was still be $225! Communications were thru texts and they would not respond to my questions when I texted back. Wasted my time and money. Recommending you go to an independent shop that has morals about charging people for things they are not good enough to resolve when issues are not clear.
Fast service
Service Department at Pinebelt Lakewood is excellent. They received your vehicle on time, does job swiftly while you view it online. Everyone is very professional, accommodating, knowledgeable and very polite. Truly it was a very pleasant experience!!!
Excellent customer service and great professionalism.
Outstanding experience with maintaining my vehicle in the past couple of years. I purchased my certified used 2022 RAM Big Horn from this dealership in September of 2024 and it’s the only place I go to have it inspected and worked on. Their maintenance plans make it more reasonable as far as expense and I trust their input on maintenance upkeep and mechanical abilities. The staff are exceptional at what they do, professional yet friendly. I travel 35 minutes every 5,000 miles for upkeep on my truck. I want it to be safe and last as long as possible. Thank you for doing ... Read More Full review text opened.Google - Oct 13, 2026
Outstanding experience with maintaining my vehicle in the past couple of years. I purchased my certified used 2022 RAM Big Horn from this dealership in September of 2024 and it’s the only place I go to have it inspected and worked on. Their maintenance plans make it more reasonable as far as expense and I trust their input on maintenance upkeep and mechanical abilities. The staff are exceptional at what they do, professional yet friendly. I travel 35 minutes every 5,000 miles for upkeep on my truck. I want it to be safe and last as long as possible. Thank you for doing that for me.
Lynn and Frank were amazing!!
Perform certified multi-point vehicle inspection
I had made a mistake in my reservation. The team cleared it up quickly I appreciate their efforts
Rebecca was exceptionally informative about the entire process. Giving me frequent updates on what was going on with my Durango. 5 star service!!
Great job!! thanks! 🇺🇸
Great with scheduling and timely with oil change. Customer service was fantastic.
Went in to get some touch up paint for my Ram 2500 that I bought at Lester Glenn in 2018. While I was there, i was asking about the price of oil of an oil change. Almost $300 for an oil change for a diesel pickup is crazy. And the fuel filters labor was like a little over $200. That's crazy, too. I guess that's why a lot of people stop getting their vehicles serviced at the dealer.
Everyone is so friendly and helpful. I got all my answers that I needed and I had an easy transition for a loaner car.
Really disappointing experience at Pine Belt CJDR.
I bought a fully loaded vehicle from this dealership on a Thursday. After driving it about 20 miles, I realized it just wasn’t the right vehicle for me. I brought it back Tuesday morning, only a few days later, in basically the same condition I got it in.
I had put $15,000 down. When I returned the vehicle, they kept the full down payment.
Then, instead of just giving me my trade back, they treated my own trade like a whole new sale and made me finance it again. When I originally traded it ... Read More Full review text opened.Google - Oct 1, 2026
Really disappointing experience at Pine Belt CJDR.
I bought a fully loaded vehicle from this dealership on a Thursday. After driving it about 20 miles, I realized it just wasn’t the right vehicle for me. I brought it back Tuesday morning, only a few days later, in basically the same condition I got it in.
I had put $15,000 down. When I returned the vehicle, they kept the full down payment.
Then, instead of just giving me my trade back, they treated my own trade like a whole new sale and made me finance it again. When I originally traded it in, I owed around $11,000. To get that same vehicle back a few days later, I ended up with a new loan for around $17,000.
On top of that, the interest rate on the new loan was almost double what I had before.
So basically, I lost my $15,000 down payment, ended up financing my own trade again for more money, and got a much worse interest rate just to get back the vehicle I already owned.
All in, this cost me around $20,000 to get out of a vehicle I drove about 20 miles.
What also bothered me is that they really didn’t do anything to my trade while they had it. It still had open recalls, it was due for an oil change, that wasn’t done, and it wasn’t even cleaned before I got it back. I basically got it back exactly how I gave it to them.
The vehicle I returned was still in excellent condition and was fully loaded. From what I could see, they should still be able to sell it for close to what they were asking before. That’s why this whole thing really felt like a money grab to me.
Their 72-Hour Exchange Promise also left a really bad taste in my mouth. Their own terms say the vehicle can be exchanged within 72 hours and under 250 miles, and that mileage and condition can affect the numbers. I drove it about 20 miles and returned it basically the same way I got it.
I understand the fine print says pricing and financing can change, but I definitely did not expect using their 72-hour exchange to mean losing my entire $15,000 down payment, financing my own trade back for around $17,000, and getting almost double the interest rate.
There was also an issue with my original loan payoff. I was told it had been paid off, but about a week after I got my trade back, the loan was still showing active. I emailed them about it, and later that same day I got a notification from my lender saying it was finally paid off. The timing was pretty interesting.
I also reached out to management and didn’t really get any help. I messaged the owner on social media too. He said he could take care of me on a future purchase, but after this experience I really wouldn’t want to buy from them again.
I do want to say that Eric, Austin, and Gus were helpful to me personally, and I appreciated the help they gave me throughout the process. My issue isn’t really with them personally. My issue is with how the overall deal was handled.
I understand dealerships need to make money and contracts are contracts, but this whole thing just did not feel professional or reasonable to me.
If you’re buying from here, read every number carefully, get everything in writing, and make sure you fully understand what happens with your down payment, trade, financing, payoff, and the 72-hour exchange if you change your mind.
Based on my experience, I would not buy from this dealership again.
Great customer service.
We worked with Eric to purchase a new Jeep Wrangler for our son. Eric made the process very smooth, gave us a very competitive price and even delivered the car to our home to walk us through all the features. Definitely one of the smoother car buying experience we have had!
I couldn’t be happier with my purchase and my experience at Pine Belt!
Positive sales experience with Pine Belt Jeep. Worked with Lawrence (from Subaru) from a family referral and it was a fun and pleasant experience. I came in knowing what I wanted so that helps-- but Lawrence was quick to get things going, was informative, and process was smooth. About 2-2.5 hrs total from test drive, purchase, and insurance. Everyone on the team were helpful and reassuring; nothing felt pressured and made it work to get me out the door that night in my new vehicle. Would highly recommend working with Lawrence and the crew at Pine Belt Jeep.
Lucas was very professional and very helpful. This was the second car I’ve purchased with Lucas as my sales person. I give him five stars, exceptional work
Jim, Bill, and Steve worked very hard to get me in my 26' Ram Hemi. They treated my kids really well and were there through the entire process.
I just wanted to say Pine Belt Jeep was one of the best experiences I’ve had buying a car! My salesman, Eric Cohen did an absolute terrific job explaining the vehicle in the process! Stephen in finance also was very very helpful! I am very grateful for their help and services. I recommend them to all if buying a JEEP product ! Five stars from this customer !
Everyone is courteous and polite and attentive to your needs. They do a multi inspection of your vehicle and also send you a link showing the inspection. They also keep you updated on what’s going on with your vehicle. I love PineBelt.
Today I had the opportunity to service my new Jeep Wrangler for the first time at Pine Belt Chrysler Jeep. Although it was a basic Oil Change and tire rotation, I can honestly say it was an outstanding experience and I look forward to continue to service my Jeep at Pine Belt.
Had a great experience with Pine Belt Jeep. Eric Cohen my sales person & Stephen in Finance we’re both very helpful and answered all my questions and all our needs. If you are in the market for a Jeep Wrangler or a grand Cherokee, I recommend them highly!!!
Jessica Ramos is my go to for service on both my Jeep vehicles. Always helpful and accommodating. I am also a regular customer of the dealership, I highly recommend them.
They always make you leave your car and sit it in the lot until they want to get to it. They also have no loaner cars even though they advertise it. Wish I didn’t have to deal with this dealership for service.
No loaner cars for two months and their new automated system for service does not work at all. Not recommended. I was just trying to get a recall done.
Adam thanks for a great experience at Pine Belt dealership. The process was quick and easy. From the test drive to the purchase. Thanks again.
Everything about the experience was smooth and quick. Adam respected my time and didn't make me wait around. I appreciated how no one was pushy and was willing to work with me until we found the right car.
Went in for recall service. I guess since I wasn't PAYING for services they could care less about my car. When I dropped my Jeep off it was clean, when I picked it up however it was DIRTY!! Tree and dirt debris all over seats and floor as if they went off roading in the Pines with the roof off. Additionally, grease all over my window... From what, I have no idea!! Not to mention, they recommended a ton of things I DEF didn't need, to be honest I'm not even sure they looked at said recommendations ... Read More Full review text opened.Google - Aug 20, 2026
Went in for recall service. I guess since I wasn't PAYING for services they could care less about my car. When I dropped my Jeep off it was clean, when I picked it up however it was DIRTY!! Tree and dirt debris all over seats and floor as if they went off roading in the Pines with the roof off. Additionally, grease all over my window... From what, I have no idea!! Not to mention, they recommended a ton of things I DEF didn't need, to be honest I'm not even sure they looked at said recommendations considering some were RECENTLY replaced!! I will definitely NEVER be returning here for any services in the future!!
Typical car salesmen. They tell you a vehicle is currently in inventory to get you to go to the dealership only to find out the vehicle is no longer on the lot.
Came in for yet again another service appt. Lynn was my advisor explained to her the reoccurring issues with my 2025 Jeep one being the panoramic sunroof would not open. She assured me that she was going to order another motor. Just happened to call back to check the status of that order and of course it wasn't ordered. So now I have yet another appt to fix the same issues and new issues not to mention I now have to another month without using my sunroof. I have been back and forth to Jeep since I purchased this vehicle. ... Read More Full review text opened.Google - Aug 13, 2026
Came in for yet again another service appt. Lynn was my advisor explained to her the reoccurring issues with my 2025 Jeep one being the panoramic sunroof would not open. She assured me that she was going to order another motor. Just happened to call back to check the status of that order and of course it wasn't ordered. So now I have yet another appt to fix the same issues and new issues not to mention I now have to another month without using my sunroof. I have been back and forth to Jeep since I purchased this vehicle. First and last Jeep!!!
Worst dealer in nj they don’t want to work on your car and when you ask for them to help you they make it like it’s a burden to help you and they never answer the phone nor do they return voice mails I took my car from there and brought it to a different dealer thank god I did that the other dealer helped me with a smile on there face like they want to help I guess I learnt my lesson
Updating my post from last week. Pine Belt said it didn't have any servicing openings until the END OF OCTOBER on the latest Jeep Wrangler 4xe recall issued at the end of July. AND NO LOANERS. Total nonsense. Again they're people are clearly trained not to accommodate recalls. Salerno Duane Jeep up in Summit (only about an hour north) was also experiencing high demand for servicing but accommodated immediately, picked up the phone and resolved the issue in less than 2 hours within 1 week of receiving the latest recall. Will never step foot in Pine Belt again as they ... Read More Full review text opened.DealerRater - Aug 6, 2026
Updating my post from last week. Pine Belt said it didn't have any servicing openings until the END OF OCTOBER on the latest Jeep Wrangler 4xe recall issued at the end of July. AND NO LOANERS. Total nonsense. Again they're people are clearly trained not to accommodate recalls. Salerno Duane Jeep up in Summit (only about an hour north) was also experiencing high demand for servicing but accommodated immediately, picked up the phone and resolved the issue in less than 2 hours within 1 week of receiving the latest recall. Will never step foot in Pine Belt again as they do not stand by their product when it comes to servicing and their employees are trained to leave you without a solution with your recalled vehicle sitting in the street for months away from your house and other vehicles while a potential fire hazard and unusable.
Bad attitude, waited a hour with a appointment, & never told me if I needed anything further parts for my RECALL ,all they had to do is ck a connector ,5 minute inspection.
Horrific. Received my 5th recall in 2 years on my 2024 Jeep 4xe. On my latest received on July 31 the recall said to park the car away from homes and other cars bc of fire risk. The dealership said it has no service availabilities until the END OF OCTOBER! AND NO LOANERS. Staff clearly trained NOT to care and to just process disgusted customers w no solutions on a luxury priced car. On my last recall the dealership actually said they’re not technically my dealership bc it’s a leased vehicle. Managers never call back. Stay away from Pine Belt.
Absolutely great experience with the folks at Pine belt. The whole process was very easy.
Took 2 days for breaks. Had to drive there to communicate because no one calls you back.
The process was made very easy and handled smoothly. Adam was a great help and everyone was professional and personable.
I ordered my Jeep Wrangler Unlimited Rubicon XR back in Jan 2022. The dealership sent me emails stating it was being built, being inspected and transported all in Jan and Feb. By May I was like, where the heck is it? I had to get Stellantis involved to get any type of accurate answer on when it would be delivered.
It was delivered in July. Fender had a gash in it and leather center console was torn and the starter was bad. Pine Belt had all issues resolved but what a hassle.
With my dealings of Pine Belt I have noticed ... Read More Full review text opened.DealerRater - Jul 28, 2026
I ordered my Jeep Wrangler Unlimited Rubicon XR back in Jan 2022. The dealership sent me emails stating it was being built, being inspected and transported all in Jan and Feb. By May I was like, where the heck is it? I had to get Stellantis involved to get any type of accurate answer on when it would be delivered.
It was delivered in July. Fender had a gash in it and leather center console was torn and the starter was bad. Pine Belt had all issues resolved but what a hassle.
With my dealings of Pine Belt I have noticed that the turnover rate for their sales people and their service reps is quite high. My rear window had to be replaced twice due to the rear defroster kept failing. The installed headliner had to be glued in permanently due to it kept falling off multiple times.
Fast forward to this year and and the steering damper had to be replaced which they covered and then a couple months later the steering got loose again and I got the dreaded death wobble. It is 4 years old and has 38k miles on it.
I take it in at 7:45am on July 22 and tell them it has death wobble. No calls all day. I actually called around 11am and asked to speak to service manager Joe Deangelo but was put to voicemail and left a message. NO CALL BACK. About 4:30pm I call, asked to speak with my service rep who is not available and then ask to speak to the service manager who is also unavailable, then I ask for ANY manager and they wound up transferring me to manager Joe Pagano and I ask about the Jeep. He asked when I brought it in and I told him that morning at 7:45am. He says "I'd be surprised if they even got to it yet". I said good thing I didn't sit and wait for it. Anyways, he said he would check on it and call me back. At this point I did receive a text and it stated it needed approval to get the work done. I DO NOT do business over text messaging, especially this kind of stuff. Now it's 5:40pm and I call back since manager Joe Pagano did not call me back. At that time the rep that answered the phone said all the service reps and managers have gone home for the day. I asked why no one has reached out and they had no answer. I told them I was coming to get my Jeep and didn't want them to touch it. This rep's name was Debbie and she was the only helpful person all day. I wish I got her last name or what department.
When I went to get the keys for the Jeep from the cashier, my service rep was walking by. I stopped her and asked why she never contacted me. She stated she was busy. xxx? So I am supposed to leave my Jeep there for days? Maybe they need to hire more service reps.
This dealership is complete garbage as is all their reps and managers, especially Joe Pagano, Joe Deangelo and service rep Lynne Simmo. No professionalism and no customer courtesy.
There were only two people at that dealership that were a pleasure to deal with, Debbie and Lucas Camacho.
After I get home, I had an email with suggested repairs and it was the track bar and alignment which was priced at $1k. xxx!!! All the issues and times I have spent at that dealership because of all the problems with this thing and they can't even compensate me with ANYTHING, not even a free oil change.
AVOID THIS DEALERSHIP AT ALL COSTS. DO NOT USE.
What a great experience ! This was my son’s first car buying experience. Adam took the time to explain every step of the process. He introduced us to every member of his team and made sure all of Jack’s questions were answered. Jack left with the exact Jeep that he wanted. We have both raved about the entire experience.
Service is horrible tried to get me to pay 2500 twice on a axle that was already new when it was my abs connection the whole time which I kept telling them so if I didn't know anything about trucks they would of basically robbed me i filed a complaint and still haven't spoke to the owner yet hes never available very un trustworthy
I made a recall appointment several months in advance and this was one of the first ones available. When I brought the car in, they told me later in the day that the recall parts weren’t ready and the car would have to stay an extra day. They also came up with recommendations to be done and wanted $200 to replace the cabin and engine air filter. Went and got the replacements on Amazon for $22. Then with the work i had done, there was a 3% credit card surcharge AND a shop charge. You’re telling me that a multi million ... Read More Full review text opened.Google - Jun 19, 2026
I made a recall appointment several months in advance and this was one of the first ones available. When I brought the car in, they told me later in the day that the recall parts weren’t ready and the car would have to stay an extra day. They also came up with recommendations to be done and wanted $200 to replace the cabin and engine air filter. Went and got the replacements on Amazon for $22. Then with the work i had done, there was a 3% credit card surcharge AND a shop charge. You’re telling me that a multi million dollar company needs to pass along the credit card surcharge when you can’t walk out of the dealership for less that $100 oil change, SMH. Then the service advisor tells me that even she pays the surcharge to which I replied but at least you also get a 20% employee discount, to wish she agreed. So, not customer friendly. I had to leave a message twice for her and waited over an hour to call her back to speak with her. Hoping you have better luck.
This place is a rip off. They charged me $250 to diagnose a commonly known problem, then tried to charge me a $1000 to replace the part which I purchased from Walmart for $35 dollars… and the labor took only took 10 minutes. Don’t waste your money at this stealership.
Extremely disappointed with our experience at Pine Belt Jeep in Lakewood. We leased a brand-new 2025 Jeep Grand Cherokee that died completely within hours of bringing it home and had to be towed. The replacement vehicle then experienced repeated battery/no-start issues requiring additional towing within weeks. Even after 3 repairs, the problem continued. What was most upsetting was the lack of communication, ignored calls, and being told the issue was “user error” instead of taking responsibility for what appears to be an ongoing vehicle problem. I was also told if I came down there that the GM would have me arrested. ... Read More Full review text opened.Google - May 24, 2026
Extremely disappointed with our experience at Pine Belt Jeep in Lakewood. We leased a brand-new 2025 Jeep Grand Cherokee that died completely within hours of bringing it home and had to be towed. The replacement vehicle then experienced repeated battery/no-start issues requiring additional towing within weeks. Even after 3 repairs, the problem continued. What was most upsetting was the lack of communication, ignored calls, and being told the issue was “user error” instead of taking responsibility for what appears to be an ongoing vehicle problem. I was also told if I came down there that the GM would have me arrested. Customers spending this kind of money on a new lease deserve honesty, professionalism, and respect — not blame and dismissiveness.
Very unfortunate experience with both the vehicle reliability and customer service.
If I could put 0 stars I would , but it won’t let me ! Horrible experience !
Went to this dealership because of commercials and reviews , wow my wife and myself
were so disappointed. We went to test drive a Used Jeep that we reviewed on their website, and we test drove a couple of models and found one that we very liked. Since we wanted to visit a couple more of dealerships, we informed the sales person we were interested in the vehicle and would get back to him. On Monday we decided that we wanted to purchase the Jeep and I went to put a deposit on it, and we set a pickup day for ... Read More Full review text opened.Google - May 21, 2026
Went to this dealership because of commercials and reviews , wow my wife and myself
were so disappointed. We went to test drive a Used Jeep that we reviewed on their website, and we test drove a couple of models and found one that we very liked. Since we wanted to visit a couple more of dealerships, we informed the sales person we were interested in the vehicle and would get back to him. On Monday we decided that we wanted to purchase the Jeep and I went to put a deposit on it, and we set a pickup day for Friday. We arrived on Friday to sign the paperwork and sat down with the finance manager, as we reviewed the sales document. The breakdown of the invoice was confusing, besides the advertised price of vehicle, they included $1000 in Pine Belt Points, $795 used vehicle prep, $395 security glass etching.
We asked him what is Pine Belt Points, and he informed us that we get points refunded when we have oil changes performed. We then informed the finance manager that we did not agree to the additional costs and will not be purchasing the vehicle . He then informed us that they would take $500 of the sell price. We decided not to purchase the vehicle and left.
WOULD NOT RECOMMEND THIS DEALERSHIP TO ANYONE, WE DID NOT APPRECIATE THE ADDITIONAL COSTS ADDED TO THE SALE DOCUMENTS, WE BELIEVE THESE PRACTICES ARE DECEIVING AND CONFUSING TO THE BUYER. BEWARE OF DEALERSHIP.
Beware of bringing your vehicle to this dealership. Ive had nothing but bad luck and at this point ive been left with no choice but to leave a review. Its all from the service techs to management no answers are received on my end. My vehicle has been back and forth for similar issues with countless days/weeks without having it. One thing gets “fixed” and not even 1 month later its back at the shop. Oh and be mindful i was told you cannot bring a vehicle if it will be dropped off on a flatbed….. negligence in full from ... Read More Full review text opened.Google - May 4, 2026
Beware of bringing your vehicle to this dealership. Ive had nothing but bad luck and at this point ive been left with no choice but to leave a review. Its all from the service techs to management no answers are received on my end. My vehicle has been back and forth for similar issues with countless days/weeks without having it. One thing gets “fixed” and not even 1 month later its back at the shop. Oh and be mindful i was told you cannot bring a vehicle if it will be dropped off on a flatbed….. negligence in full from the dealership top to bottom
This dealership deserves 0 stars. They only care about selling cars and completely ignore proper inspection and customer service.
I bought a 2022 Jeep Compass on November 21, 2025, and it started having issues in less than two weeks. I reported the problem on December 9, and they didn’t give me an appointment until January 2026.
When I finally brought the car in, they told me nothing was wrong—even though I clearly explained there was an issue with the auto start/stop system. The service was terrible. No explanation, no help—just “there’s nothing we can do.”
After insisting, I got another appointment ... Read More Full review text opened.Google - Apr 8, 2026
This dealership deserves 0 stars. They only care about selling cars and completely ignore proper inspection and customer service.
I bought a 2022 Jeep Compass on November 21, 2025, and it started having issues in less than two weeks. I reported the problem on December 9, and they didn’t give me an appointment until January 2026.
When I finally brought the car in, they told me nothing was wrong—even though I clearly explained there was an issue with the auto start/stop system. The service was terrible. No explanation, no help—just “there’s nothing we can do.”
After insisting, I got another appointment a month later. They kept my car overnight and then told me it had a battery issue and that I needed to pay $500—despite having an extended warranty and reporting the same issue since week two of ownership.
They said the service manager would call me back. I followed up the next day, explained the problem was still happening, and made it clear I wouldn’t pay for something they should be responsible for. They promised a callback… and I’m still waiting.
Now I have to drive with the auto start/stop turned off every time just to avoid the issue.
They clearly do not care about their customers—only about making the sale. Avoid this place.
NEVER AGAIN PINEBELT. Had tires rotated and they left the wheel bolts LOOSE. Felt like the wheels were going to fall off. Couldn't get quick appointment so local garage did the job for an additional $80. Not Good Pinebelt
Traded in my Jeep Grand Cherokee for a newer vehicle and couldn’t happier with the service I received. Everyone is very professional and friendly and makes the process a piece of cake from start to finish.
The service department is the WORST !!! Our vehicle sat in service for 5 EXTRA days after "apparently" having the (under warranty) issue resolved. NO ONE called us back and we were given excuses that "that team is off on Monday, then they called out sick". We asked to speak to the manager and all we got was voicemail. He would NOT call us back after leaving several messages and the service representative just kept making excuses. We only got an answer after GOING TO THE DEALERSHIP to find out what the heck was going on, and then ... Read More Full review text opened.Google - Mar 31, 2026
The service department is the WORST !!! Our vehicle sat in service for 5 EXTRA days after "apparently" having the (under warranty) issue resolved. NO ONE called us back and we were given excuses that "that team is off on Monday, then they called out sick". We asked to speak to the manager and all we got was voicemail. He would NOT call us back after leaving several messages and the service representative just kept making excuses. We only got an answer after GOING TO THE DEALERSHIP to find out what the heck was going on, and then found out it had been done 5 days earlier. This service department is terrible. Have since gotten rid of the Jeep and bought a RELIABLE vehicle. Will NEVER buy a Jeep again and will NEVER buy from Pine Belt again. Customer service is NOT part of their vocabulary !!!
Service & labor department are rude and tactless. I would never purchase a brand new vehicle with this location again.
Can’t find problems again and again still have problems
Very UNPROFESSIONAL treatment! Wasted our time Would not recommend
Brand new 2026 Jeep Wrangler - first the online price is apparently a total lie, expect 5k more, thats what Eric sold me. But I needed a car that day. Then they lied and gave me the absolute worst interest rate by giving me the longest loan term - and I have VERY good credit, near 800. I specifically asked multiple times for the LOWEST RATE and Eric came back everytime with "whats your monthly budget" I said I want the lowest overall price. He gave me the worst rate anyway. So screwed me twice on money. But thats how ... Read More Full review text opened.Google - Mar 1, 2026
Brand new 2026 Jeep Wrangler - first the online price is apparently a total lie, expect 5k more, thats what Eric sold me. But I needed a car that day. Then they lied and gave me the absolute worst interest rate by giving me the longest loan term - and I have VERY good credit, near 800. I specifically asked multiple times for the LOWEST RATE and Eric came back everytime with "whats your monthly budget" I said I want the lowest overall price. He gave me the worst rate anyway. So screwed me twice on money. But thats how it is when they know you have money. They deserve it, not you.
Now worse than that - the car is garbage. You might as well put a hose inside of my car when it rains because it would be the same amount of water that gets into the vehicle.
Engine after a month sounds like a dump truck and the screen keeps turning off, and acceleration just dropped in half out of nowhere. Couldn't get me in for over a month because that many cars must have problems, and then when I shower up they had to reschedule due to internet being down so now another 3 weeks of driving a leaking car pool that sounds like it is going to explode.
Worst decision of my life. Never go here, don't trust them and don't buy a Jeep.
I’ve happily used Pine Belt for years, but recently I was due a refund for a part that was ordered, but not used. That was six weeks ago, and no one can give me a straight answer.
You deserve 0 stars!!!! Service has known about my radio issue for 4-6 months and knew it was an intermittent problem. It took a month to get an appointment. I was greeted by a nice man who filled my windshield wiper fluid and put protection on my seat and floor. Unfortunately he obviously smokes and reeks of cigar/cigarettes' smoke so the 30 seconds in your car you need to open the windows to air it out. Then this miserably service writer lady takes pictures of your car and first things she says is "do you have extended warranty" I ... Read More Full review text opened.Google - Feb 17, 2026
You deserve 0 stars!!!! Service has known about my radio issue for 4-6 months and knew it was an intermittent problem. It took a month to get an appointment. I was greeted by a nice man who filled my windshield wiper fluid and put protection on my seat and floor. Unfortunately he obviously smokes and reeks of cigar/cigarettes' smoke so the 30 seconds in your car you need to open the windows to air it out. Then this miserably service writer lady takes pictures of your car and first things she says is "do you have extended warranty" I state you have known about this issue for 4-6 months. BY THE WAY I PURCHASED THIS ON FEB 16,2024 so it expired yesterday????30 days to get appointment and it expired yesterday?????? I requested to speak with manager Mr D Angelo who I spoke with originally and he says call Jeep or we can do a 1 time courtesy fix but you would be responsible for a portion and then states I cant help if it took you all this time for an appointment. Seriously??You knew this was an intermittent problem and the warranty expired YESTERDAY while I was waiting for my appointment. Great service, great communication. Obviously your employees follow your miserable personality and poor customer service. By the way it is customary when an customer walks in your office to stand up introduce yourself and perhaps shake their hand. You sat with a sour face behind your desk no greeting nothing. Fantastic service by you and way to fix/diffuse situation.NEVER AGAIN. On to Corporate. Please don't respond with BS you know we spoke numerous times about this
Called to make sure the two vehicles I saw on the website were available and on the lot. They confirmed both vehicles were there so I made an appointment and drove 45 minutes to the dealership. When I got there, I was told they were not available and they tried to push another vehicle on me that I had no interest in. Very disappointing.
The worst customer service I’ve ever experienced. My key FOB has not worked in 3 days and the soonest appointment they can give me is 3 weeks out. This is also the 3rd time this is happening with the same issue. I’ve called and left 3 messages for the service manager and not gotten a call back. I wish i could give this place a 0. I do not recommend AT ALL unless you like waiting weeks to fix your vehicle.
Twice I tried to schedule service for my car and left multiple messages, but no one ever called me back. If you want your car serviced, I’d recommend looking elsewhere. Art.
Terrible, and i mean terrible. Took 30 minutes for them to just pull the car up to the front. Didn’t even have my car looked at or a number given to me until waiting 1.5 hours and the number was an insult. Terrible customer service. If i could give a 0 i would
Brought my car in for a recall and they did not have the parts for the repair . Frustrating
I drive a Chrysler car, and the car has a dangerous electrical issue. The manufacturer guided us to reach out to pine belt as they are the nearest dealership. Upon reaching out they were super unhelpful and unprofessional, and refused to keep to their franchised obligations.
My jeep Wrangler 2024, which has 11,500 miles on it that I lease started to have engine, shaking problems and the engine light went on. I drove it to Pine belt where they immediately told me they could not look at it till next week and they had no loaner cars for me that I would have to rent a car. They did send me home in a lyft But when I got home and started looking how much it cost to rent a car, I realized I pay a very high car payment and lease cars so that I have a ... Read More Full review text opened.Google - Jan 16, 2026
My jeep Wrangler 2024, which has 11,500 miles on it that I lease started to have engine, shaking problems and the engine light went on. I drove it to Pine belt where they immediately told me they could not look at it till next week and they had no loaner cars for me that I would have to rent a car. They did send me home in a lyft But when I got home and started looking how much it cost to rent a car, I realized I pay a very high car payment and lease cars so that I have a reliable car because I am a registered nurse and have to be on call to the hospital. It happens to be that this weekend. I am on call so I called back. I then was put on hold when the woman came back. She told me they had a loaner car. I waited a while and then Cris, who’s in charge of the loaner cars called me and said that was a miscommunication and there are no cars. They only have a certain amount to give out and they are all being used at this time.. I do not find this to be acceptable. First thing, why are there so many cars that need servicing and if you see that amount you should get more loaner cars. I
If I could leave zero I would. Buyer or trade in beware!!!! Higher interest rates but they try to draw you back in with a lower interest rate... so now tou feel like you trust them but that's no my experience whatsoever actually an understatement! They gave me what to be a great deal and lied. Also took all my customs to my vehicle to bump up their prices, anyways not to important but only after less than 12hrs only a drive home next day engine light was on. Wow Eric did you know about this? This is bad ... Read More Full review text opened.Google - Jan 12, 2026
If I could leave zero I would. Buyer or trade in beware!!!! Higher interest rates but they try to draw you back in with a lower interest rate... so now tou feel like you trust them but that's no my experience whatsoever actually an understatement! They gave me what to be a great deal and lied. Also took all my customs to my vehicle to bump up their prices, anyways not to important but only after less than 12hrs only a drive home next day engine light was on. Wow Eric did you know about this? This is bad business all the way around. How about safety maybe, lying to customer's that are certain to trust you? O almost forgot you called me and told me nothing but a 10 wasn't excitable because you would lose money on your paycheck so?... Does this make it right to rip other honest people off?
Eric was great. His personality, how he carried himself, all great for a salesperson. He’s transparent which was what I loved. Would definitely come back to Eric to get another car. The dealership itself, some problems. Just not clear communication.
Fabulous dealership. Everyone, especially my salesman Adam went above and beyond to get me the deal I wanted! We’ve bought from Pine Belt before and will again and again. Highly recommended!!
