I ordered my Jeep Wrangler Unlimited Rubicon XR back in Jan 2022. The dealership sent me emails stating it was being built, being inspected and transported all in Jan and Feb. By May I was like, where the heck is it? I had to get Stellantis involved to get any type of accurate answer on when it would be delivered.
It was delivered in July. Fender had a gash in it and leather center console was torn and the starter was bad. Pine Belt had all issues resolved but what a hassle.
With my dealings of Pine Belt I have noticed that the turnover rate for their sales people and their service reps is quite high. My rear window had to be replaced twice due to the rear defroster kept failing. The installed headliner had to be glued in permanently due to it kept falling off multiple times.
Fast forward to this year and and the steering damper had to be replaced which they covered and then a couple months later the steering got loose again and I got the dreaded death wobble. It is 4 years old and has 38k miles on it.
I take it in at 7:45am on July 22 and tell them it has death wobble. No calls all day. I actually called around 11am and asked to speak to service manager Joe Deangelo but was put to voicemail and left a message. NO CALL BACK. About 4:30pm I call, asked to speak with my service rep who is not available and then ask to speak to the service manager who is also unavailable, then I ask for ANY manager and they wound up transferring me to manager Joe Pagano and I ask about the Jeep. He asked when I brought it in and I told him that morning at 7:45am. He says "I'd be surprised if they even got to it yet". I said good thing I didn't sit and wait for it. Anyways, he said he would check on it and call me back. At this point I did receive a text and it stated it needed approval to get the work done. I DO NOT do business over text messaging, especially this kind of stuff. Now it's 5:40pm and I call back since manager Joe Pagano did not call me back. At that time the rep that answered the phone said all the service reps and managers have gone home for the day. I asked why no one has reached out and they had no answer. I told them I was coming to get my Jeep and didn't want them to touch it. This rep's name was Debbie and she was the only helpful person all day. I wish I got her last name or what department.
When I went to get the keys for the Jeep from the cashier, my service rep was walking by. I stopped her and asked why she never contacted me. She stated she was busy. xxx? So I am supposed to leave my Jeep there for days? Maybe they need to hire more service reps.
This dealership is complete garbage as is all their reps and managers, especially Joe Pagano, Joe Deangelo and service rep Lynne Simmo. No professionalism and no customer courtesy.
There were only two people at that dealership that were a pleasure to deal with, Debbie and Lucas Camacho.
After I get home, I had an email with suggested repairs and it was the track bar and alignment which was priced at $1k. xxx!!! All the issues and times I have spent at that dealership because of all the problems with this thing and they can't even compensate me with ANYTHING, not even a free oil change.
AVOID THIS DEALERSHIP AT ALL COSTS. DO NOT USE.
